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Client Relations Coordinator

2 months ago

Beverly Hills, California, United States Hermès Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Client Relations team as a Seasonal Coordinator. As the first point of contact for our clients, you will be responsible for providing exceptional service and support through various communication channels.

Key Responsibilities
  • Answer phone, email, and live chat inquiries with impeccable communication skills
  • Display and implement product knowledge, conveying the Hermès style, values, and vision
  • Follow-up and resolve all client issues and inquiries in a timely manner
  • Respond to client voicemails and place online orders
  • Resolve delivery issues related to e-Commerce orders
  • Maintain confidentiality and company policies for data protection and security
  • Adhere to all Hermès policy & procedures relative to role and responsibilities
  • Uphold high client expectations in every interaction
About You

We are looking for a team player with a strong ability to exercise appropriate judgment, multitask, and communicate effectively. You should have a proven track record of providing excellent customer service, with a minimum of 1-2 years of experience in a similar call center and/or customer service environment.

Additional requirements include:

  • Saturday & Sunday open availability
  • Established knowledge of Microsoft Excel and Word
  • Knowledge of French and/or Mandarin is a plus
What We Offer

We offer a competitive hourly rate of US $20.00 and a Full-Time Internship schedule for 37.5 hours - 40 hours per week. We are committed to creating a diverse and inclusive work environment where individuals can thrive and feel comfortable being their authentic selves.