Collections Specialist

2 weeks ago


Charleston, West Virginia, United States Brookfield Properties Full time
Job Summary

We are seeking a skilled Collections Specialist to join our team at Brookfield Properties. As a key member of our property management team, you will be responsible for resolving resident accounts and ensuring timely payment of rent and fees.

Key Responsibilities
  • Respond to resident inquiries and resolve account discrepancies in a professional and courteous manner.
  • Negotiate payment plans and accept payments from residents to ensure timely resolution of accounts.
  • Collaborate with internal teams to resolve complex account issues and ensure compliance with company policies.
  • Provide excellent customer service to residents, responding to their needs and concerns in a timely and effective manner.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in customer service or collections; property management experience a plus.
  • Excellent communication and problem-solving skills; ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and property management software.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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