Patient Access Specialist

4 days ago


Charleston, West Virginia, United States Roper St. Francis Full time
Job Summary

The Patient Access Specialist plays a vital role in providing exceptional customer service to patients and their families. This individual will be responsible for greeting patients, registering them into our tracking software, and collecting necessary information to ensure accurate billing and patient care.

Key Responsibilities
  • Provide excellent customer service to patients and their families
  • Register patients into our tracking software
  • Collect and verify patient information
  • Collect patient financial liabilities and provide receipts
  • Assist with patient pre-admission, registration, room assignment/transfer, and other related tasks
  • Provide financial guidance to patients, families, and healthcare staff
  • Perform quality self-checks to prevent billing and registration issues
Requirements
  • High School diploma or equivalent required
  • At least 6 months of customer service experience required
  • Basic computer skills and knowledge of medical terminology
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and handle multiple priorities
Work Environment

The Patient Access Specialist will work in a dynamic and fast-paced healthcare environment. This individual will be required to sit, walk, stand, and stoop frequently, and may be required to lift or move items up to 25 pounds. The work environment may expose the individual to blood, body fluids, or tissue, and may require work under stressful conditions and deadlines.

About Roper St. Francis Healthcare

Roper St. Francis Healthcare is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and retirement savings plan. We are committed to providing a safe and respectful work environment for all employees.



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