Resident Transition Specialist
2 weeks ago
Position Overview:
As a vital member of our team, the Resident Transition Specialist will manage the process of resident departures from our esteemed Continuing Care Retirement Community. This role serves as the primary point of contact for residents, their families, and legal representatives throughout the transition process.
Key Responsibilities:
1. Oversee all aspects related to the resident's exit from the community.
2. Coordinate logistics for vacating units and schedule necessary activities for the removal of personal belongings.
3. Collaborate with various departments to ensure a seamless moving experience.
4. Provide comprehensive information to residents and families regarding:
- Moving services
- Change of address procedures
- Telephone service arrangements
5. In the unfortunate event of a resident's passing, connect families with appropriate support services.
6. Ensure the completion of the resident's final billing and refund of entrance deposits.
7. Liaise with the marketing team to track the resale status of vacated units and communicate updates to residents and families.
8. Act as a point of contact between residents, families, Accounts Receivable, and Escrow when refunds are due.
Compensation:
Competitive hourly wage up to $29.00, based on experience.
What We Offer:
- A commitment to professional growth and personal development for our employees.
- Access to state-of-the-art community facilities and ongoing expansion initiatives.
- Onsite medical services for all employees over 18 years of age.
- Complimentary parking at all community locations.
- Comprehensive benefits packages, including medical, dental, vision, and paid time off, in accordance with applicable state laws.
- 401k plan with company contributions available for eligible employees.
- Educational assistance and certification reimbursement programs.
Qualifications:
- High school diploma or equivalent is required.
- Preferred coursework in accounting or related fields.
Equal Opportunity Employment:
Erickson Senior Living and its affiliates are dedicated to fostering a workplace free from discrimination and harassment, ensuring equal opportunities for all individuals regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other protected category.
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