Refugee Health Education Coordinator
4 weeks ago
Community of Hope is seeking a highly motivated and experienced Refugee Group and Education Coordinator to join our team. As a key member of our healthcare team, you will be responsible for promoting, facilitating, and leading health education workshops, socialization/wellness groups, and other group education offerings for refugees and underserved populations.
Key Responsibilities:- Implement health education workshops using health literacy best practices and cultural relevance.
- Design and facilitate specialized ad hoc groups and/or individualized education interventions to reduce gaps in education for high-risk or priority patient populations.
- Revises existing and develops new education materials in collaboration with Refugee Health Care Coordinators, Population Health leadership, and clinical leadership to support educational interventions.
- Collaborate with clinical, Quality Improvement (QI), and Population Health leadership to plan, implement, and evaluate innovative approaches to group educational support for patients.
- Ensure completion of pre and post evaluations by workshop participants to evaluate participant knowledge retention and satisfaction.
- Develop quarterly group offering calendars in collaboration with supervisor, facilitators, and Refugee Health Care Coordinators.
- Ensure proactive communication of calendar changes to supervisor, COH staff, and group participants.
- Develop and distribute promotional materials for all group offerings, for the purpose of recruitment.
- Collaborate with the QI team to develop Relevant reports that support evaluation of group reach and impact.
- Facilitate and/or participate in case conferencing and warm handoffs with the care and support teams of program participants and patients to ensure adequate and meaningful connection to educational intervention and care.
- Submit order requests for group supply inventory (to include incentives, activity materials, cleaning supplies, snacks, etc.) prior to the start of all groups no less than 2 weeks prior to workshops.
- Ensure meeting space for groups is reserved and submits Facilities requests to ensure room set up supports group activities.
- Use approaches which are trauma informed, strengths-based, and culturally competent in interactions with patients and staff.
- Attend and contribute to clinical, departmental, program and care team meetings and other organizational meetings and trainings as appropriate.
- Liaises with outside groups, agencies, or individuals to coordinate education activities and arrange guest speakers.
- Documents all patient encounters, including face to face, telephone, and electronic communications within two business days.
- Ensures accurate and timely scheduling of group appointments in electronic medical records system (eCW) by self, Refugee Health Care Coordinators, and administrative staff.
- Provides updates on program outcomes and patient stories for fundraising and communications purposes as needed.
- Ensures staff distribute satisfaction surveys as groups conclude and enter data into required databases in the appropriate timeframe.
- B.S. in Public Health or related field (social work, human services, family studies, psychology) or equivalent professional experience required.
- At least 2 years of experience in the heath related field.
- Experience facilitating educational groups and/or workshops required.
- Experience with providing public health education to refugee populations strongly preferred.
- Ability to work flexible hours including weekends and evenings required.
- Commitment to work with underserved populations and ability to work in non-profit environments.
- Demonstrated cultural competence in communicating with low-income populations.
- Strong written and verbal communication skills.
- Ability to work with computers, databases, Excel, and electronic health records.
- Ability to speak Amharic, Dari, French, Haitian Creole, Pashto, Russian, Spanish, Tigrinya, and/or Ukrainian preferred.
Community of Hope offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, 403(b) retirement plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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