Director of Food and Beverage Operations

6 days ago


Philadelphia, Pennsylvania, United States Accor Full time
Director of Food & Beverage

As a key member of our team, you will be responsible for leading and supporting the Food and Beverage Operations in our luxury hotel. Your primary goal will be to create unforgettable dining experiences for our guests.

Key Responsibilities:
  • Provide operational leadership and direction for the day-to-day operations of all Food and Beverage Outlets, including Chez Collette Restaurant, Liberte Lounge, Room Service, and Banquets.
  • Strategically lead the successful repositioning of the newly upgraded 'Urban Chic' Liberte Lounge.
  • Support, mentor, and coach Food & Beverage leaders and teams to maintain luxury engagement.
  • Manage, create, and support a welcoming and personalized experience for all guests and patrons.
  • Ensure brand standards are maintained with the highest standard of quality and HAACP standards are adhered to.
  • Handle guest concerns and respond promptly, providing a suitable service recovery remedy and notifying all appropriate parties where necessary.
  • Coordinate and manage all F&B administrative tasks, including recruitment, payroll, scheduling, paperwork, reports, audit preparation documentation, etc.
  • Communicate effectively with all leadership, the team, and other departments.
  • Improve menus and offerings to meet and exceed guests' expectations and dining experiences.
Requirements:
  • At least 3-5 years of previous Food and Beverage leadership experience in a similar role in a luxury setting.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • Luxury service-focused personality and a passion for everything Food and Beverage.
  • Proactive, with a demonstrated eye for detail and the ability to manage multiple functions while meeting deadlines.
  • Previous F&B point of sale system experience required, preferably Silverware.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We recognize and celebrate team and individual successes. A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests.



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