Customer Service Representative
3 days ago
We are seeking a Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for ensuring a seamless customer experience through prompt and professional communication.
Job DescriptionSalary: $20.25 per hour
Location: Fort Myers, United States
About the Role:
We are a leading global mobility service provider with a commitment to delivering exceptional customer experiences. Our Client Support Specialists work closely with customers to understand their needs and provide tailored solutions.
Responsibilities:
- Greet and engage with customers in a friendly and professional manner
- Respond to customer inquiries, concerns, and requests efficiently and accurately
- Process transactions, reservations, or orders using our computer systems
- Provide product or service information to customers, helping them make informed decisions
- Handle customer complaints with empathy and work towards satisfactory resolutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure smooth operations and excellent service delivery
- Adapt to changing customer needs and company policies with flexibility
- Identify opportunities to upsell or cross-sell products or services when appropriate
- Participate in ongoing training to stay updated on company offerings and customer service best practices
Qualifications:
- High school diploma or GED required
- Minimum of 1 year of customer service experience in a fast-paced environment
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficiency in basic computer navigation and Microsoft Office applications
- Valid driver's license with a clean driving record
- Ability to work flexible hours, including day and evening shifts
- Willingness to wear a company uniform
- Multitasking skills and ability to prioritize tasks effectively
- Positive attitude and enthusiasm for helping customers
- Ability to remain calm and professional in high-pressure situations
- Basic math skills for processing transactions accurately
- Fluency in English; additional languages are a plus
About Us:
We are a dynamic and innovative company dedicated to revolutionizing the world of mobility. Our mission is to deliver exceptional customer experiences through premium service and expert advice.
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
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