Spa Front Desk Representative

3 weeks ago


Eagan, Minnesota, United States OMNI HOTELS MANAGEMENT CORP Full time
Spa Front Desk Agent Job Summary

Omni Hotels & Resorts is seeking a skilled Spa Front Desk Agent to join our team at the Omni Viking Lakes Hotel in Eagan, MN. As a key member of our spa team, you will be responsible for providing exceptional guest service, scheduling spa appointments, and promoting spa services to our guests.

Responsibilities:
  • Schedule spa appointments and confirm them accurately in accordance with Omni Hotel & Resorts Moments of Service.
  • Communicate spa promotions to guests and associates, and provide tours of the spa.
  • Support new Omni Safe and Clean protocols throughout the spa to ensure a safe and clean environment for our guests.
  • Check guests in and out according to Omni Standards, and maintain a positive attitude and contribute to a quality work environment.
  • Participate in periodic product inventory and report any maintenance problems to the proper authority.
Requirements:
  • Ability to input information accurately and efficiently into computer systems.
  • Ability to prioritize, organize, and follow up on all responsibilities.
  • Previous customer service experience and high school diploma or equivalent.
  • Excellent guest service skills, attention to detail, and ability to maintain a professional appearance at all times.

Omni Hotels & Resorts is an equal opportunity employer.


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