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Omnichannel Operations Program Specialist

1 month ago

Newark, New Jersey, United States Green Thumb Industries Full time
Job Title: Omnichannel Operations Program Specialist

At Green Thumb Industries, we are seeking a highly skilled and experienced Omnichannel Operations Program Specialist to join our team. This role will be responsible for managing key projects and strategic initiatives that drive operational excellence in our retail locations.

Key Responsibilities:
  • Develop and implement retail continuous improvement projects to drive operational efficiency and cost reduction.
  • Collaborate with cross-functional teams to gather feedback and identify process opportunities impacting customer experience, employee engagement, and key sales and expense metrics.
  • Serve as a central point of contact for retail store managers, addressing their operational inquiries, concerns, and providing guidance.
  • Assist in resolving retail operational challenges and issues by leveraging the understanding of retail processes and procedures.
  • Utilize data analysis to identify opportunities for process improvements, operational efficiency gains, and cost reduction.
  • Develop and maintain strong cross-functional relationships with key business partners to effectively support initiatives that impact retail operations.
  • Assist in the development and delivery of training programs for store teams on operational processes and procedures.
Requirements:
  • 3+ years in a retail operation setting, ideally as a General Manager or Assistant General Manager.
  • Experience utilizing METRC or BioTrack.
  • User knowledge of Seed to Sale (POS); Dutchie, MJ Freeway.
  • Experience in a project manager or similar role in retail, restaurant, or other multi-unit business.
  • Experience establishing and communicating procedures and policies.
  • Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
  • Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed expectations.
  • Able to build constructive and effective relationships with a broad and diverse group of business partners.
  • Highly professional, high level of ethics and integrity; accepts accountability for results; works with a sense of urgency.
  • Adapts and thrives in a demanding, fast-paced environment. Possess strong organizational and time management skills.
  • Exceptional communications skills, written and verbal.
  • Bachelor's degree, preferred, or equivalent work experience.
  • Travel expected at a minimum of 50%.
Additional Requirements:
  • Must pass any and all required background checks.
  • Must be and remain compliant with all legal or company regulations for working in the industry.
  • Must possess valid driver's license.
  • Must be a minimum of 21 years of age.
  • Must be approved by state badging agency to work in cannabis industry.

As a Green Thumb team member, you will have access to excellent benefits and incentives including:

  • Health, dental, and vision insurance.
  • Paid Time Off.
  • Employee Discount.
  • Mental Health Programs.
  • 401(k).
  • Daily Pay.
  • Supplemental Insurance.
  • Perks Marketplace.
  • Flexible Spending Account / Health Spending Account.
  • And much more.