Guest Services Associate

2 weeks ago


Opelika, Alabama, United States Pchresorts Full time

Position Title: Front Desk Clerk (FT-Flex Shift)

Job Category: Front Office

Job Overview:

The Front Desk Clerk plays a crucial role in delivering exceptional service to our guests. This position is responsible for managing the check-in and check-out processes efficiently while ensuring a welcoming atmosphere.

Key Responsibilities:

  • Provide outstanding hospitality by adhering to established service standards.
  • Facilitate guest check-ins and check-outs with accuracy and professionalism.
  • Process charges to guest accounts and verify payment methods.
  • Maintain a balanced cash drawer at the end of each shift.
  • Deliver timely information and assistance to guests regarding their inquiries.
  • Address and resolve guest concerns effectively.

Qualifications:

Skills: Strong communication and interpersonal skills are essential for this role.

Behaviors: A proactive approach to guest service and a commitment to excellence are required.

Motivations: A passion for hospitality and a desire to enhance the guest experience are key attributes.

Education and Experience: Previous experience in a front office or customer service role is preferred.

Licenses & Certifications: Relevant certifications in hospitality are a plus.

This position is open to all qualified applicants, including protected veterans and individuals with disabilities.



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