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Front Desk Associate

2 months ago

Opelika, Alabama, United States Pchresorts Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Pchresorts. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

**Key Responsibilities:**

  • Check guests into and out of the hotel, ensuring accurate and efficient processing.
  • Post charges to guestrooms, verify credit card information, and balance the bank at the end of each shift.
  • Distribute information to guests in a timely manner, including room assignments, amenities, and services.
  • Assist in resolving guest questions and concerns, providing prompt and professional solutions.
  • Collaborate with other departments to ensure seamless guest experiences.

**Requirements:**

  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

**Equal Opportunity Employer:**

Pchresorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.