Executive Director of Loyalty and Cobrand
4 weeks ago
Alaska Airlines is seeking a seasoned executive to lead its award-winning Mileage Plan program as the Managing Director of Loyalty & Cobrand. This strategic role is responsible for overseeing all aspects of the loyalty program, including the multi-billion-dollar credit card portfolio. The ideal candidate will have a strong track record of driving member acquisition, retention, and program engagement, as well as experience in leading cross-functional teams and managing budgets.
Key Responsibilities- Develop and execute strategies to drive member acquisition, retention, and program engagement
- Lead teams tasked with designing, implementing, and managing the loyalty program
- Track and deliver to agreed financial metrics, including managing the overall loyalty program budget
- Ensure compliance with all Bank requirements and internal policies
- Identify areas to innovate the loyalty program and define business plans with clear goals, metrics, and P&L projections
- Oversee the development, implementation, and delivery of the Mileage Plan co-brand credit card
- Collaborate with key co-brand partners to maximize results for Alaska Airlines
- Build long-term relationships with partners to drive business growth
- 10 years of experience in financial services, consulting, loyalty-related disciplines, partnership management, and/or consumer-facing marketing
- 5 years of leadership experience, with at least 2 years directly leading people
- Bachelor's degree, or willingness to attain a Bachelor's degree within six years of start date
- High EQ/IQ with an ability to leverage teams and build internal/external alliances
- Forward thinking mindset with a strong bias for action and a high level of motivation
- Ability to manage cross-functional teams and communicate effectively across all organizational levels
- Airline industry experience
- Passion for loyalty programs, aviation, guest experience, and platform development
- Experience using Excel, Alteryx, and/or Tableau
- Detail-oriented and highly organized, with ability to multi-task and work independently
- Unlimited confirmed travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs, including medical, dental, and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Equity grants
- Generous holiday and paid time off
- Lounge membership
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Executive Director of Loyalty and Cobrand
3 weeks ago
Seattle, Washington, United States Alaska Airlines Full timeJob SummaryThe Managing Director of Loyalty & Cobrand leads Air Groups award-winning Mileage Plan program. This executive role is responsible for overseeing all aspects of the loyalty P&L, including our multi-billion-dollar credit card portfolio. As a people leader, this position leads a diverse cross-functional team and is expected to exercise considerable...
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Executive Director of Loyalty and Cobrand
4 weeks ago
Seattle, Washington, United States Alaska Airlines Full timeJob SummaryThe Managing Director of Loyalty & Cobrand leads Air Groups award-winning Mileage Plan program. This executive role is responsible for overseeing all aspects of the loyalty P&L, including our multi-billion-dollar credit card portfolio. As a people leader, this position leads a diverse cross-functional team and is expected to exercise considerable...
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Strategic Director of Loyalty and Cobrand
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Seattle, Washington, United States Alaska Airlines Full timeAbout the Role:The Strategic Director of Loyalty and Cobrand will lead Air Groups award-winning Mileage Plan program, overseeing all aspects of the loyalty P&L, including the multi-billion-dollar credit card portfolio.This executive role requires a strong outcome orientation, with a bias-for-action and a high level of motivation. The successful candidate...
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Loyalty Program Director
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Seattle, Washington, United States Alaska Airlines Full timeJob Summary:The Managing Director of Loyalty & Cobrand is a key leadership role responsible for overseeing the strategy, development, and management of Alaska Airlines' award-winning Mileage Plan program. This executive position leads a diverse cross-functional team and is expected to exercise considerable autonomy and initiative.Key Responsibilities:Develop...
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