Orthopedic Care Coordinator

3 days ago


Asheville, North Carolina, United States UNC Health Care Full time
Job Summary

As a key member of the UNC Health Care team, the Orthopedic Patient Navigator plays a vital role in ensuring seamless patient care. This position serves as the primary point of contact for patients navigating the orthopedic practice and system of care.

Key Responsibilities:

  • Act as the primary point of contact for established patients, educating them on ongoing clinical expectations under the direction of a physician.
  • Monitor patient inquiries across various channels, coordinating prompt responses and escalating as needed.
  • Communicate with patients and clinical staff to schedule clinical visits, testing, and procedures, ensuring optimal resource utilization.
  • Review upcoming resource scheduling to ensure efficient usage, contacting and integrating wait-listed orders into the scheduling plan.
  • Ensure completion of required protocols for pre-operative care, hospital pre-admissions, and nursing home placements through comprehensive patient education and communication.
  • Assist patients with securing referral appointments, notifying patients and providers of test and lab results, and scheduling follow-up appointments as necessary.
  • Promote a safe, clean, and secure hospital environment by applying standard precautions and principles of infection control.

Requirements:

  • Associate's degree or equivalent combination of education and experience.
  • Experience and/or education/training in medical terminology.
  • Experience in a customer service role.

Preferred Qualifications:

  • Working knowledge of CPT and ICD-9/ICD-10 coding.
  • Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
  • Experience scheduling clinical resources such as testing or procedures.
Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Turtle Creek

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: TURTLE CRK

Exempt From Overtime: Exempt: No



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