Orthopedic Care Coordinator
3 days ago
As a key member of the UNC Health Care team, the Orthopedic Patient Navigator plays a vital role in ensuring seamless patient care. This position serves as the primary point of contact for patients navigating the orthopedic practice and system of care.
Key Responsibilities:
- Act as the primary point of contact for established patients, educating them on ongoing clinical expectations under the direction of a physician.
- Monitor patient inquiries across various channels, coordinating prompt responses and escalating as needed.
- Communicate with patients and clinical staff to schedule clinical visits, testing, and procedures, ensuring optimal resource utilization.
- Review upcoming resource scheduling to ensure efficient usage, contacting and integrating wait-listed orders into the scheduling plan.
- Ensure completion of required protocols for pre-operative care, hospital pre-admissions, and nursing home placements through comprehensive patient education and communication.
- Assist patients with securing referral appointments, notifying patients and providers of test and lab results, and scheduling follow-up appointments as necessary.
- Promote a safe, clean, and secure hospital environment by applying standard precautions and principles of infection control.
Requirements:
- Associate's degree or equivalent combination of education and experience.
- Experience and/or education/training in medical terminology.
- Experience in a customer service role.
Preferred Qualifications:
- Working knowledge of CPT and ICD-9/ICD-10 coding.
- Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
- Experience scheduling clinical resources such as testing or procedures.
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Pardee Orthopedics Turtle Creek
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: TURTLE CRK
Exempt From Overtime: Exempt: No
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