Orthopedic Care Coordinator

4 days ago


Asheville, North Carolina, United States UNC Health Care Full time
Job Summary

The Orthopedic Patient Navigator plays a vital role in ensuring seamless patient care and experience within our orthopedic practice. As the primary point of contact, this role is responsible for educating patients on next steps in the clinical process, scheduling procedures, testing, and appointments, and coordinating with clinical staff to ensure optimal utilization of resources.

Key Responsibilities
  • Act as the primary point of contact for established patients, educating them on ongoing clinical expectations under the direction of a physician.
  • Monitor patient inquiries across various media channels, coordinating prompt responses and escalating to clinical staff as needed.
  • Communicate with patients and clinical staff to schedule clinical visits, testing, or procedures, ensuring optimal resource utilization.
  • Review upcoming resource scheduling to ensure optimal usage, contacting and integrating wait-listed/orders into the scheduling plan.
  • Ensure completion of required protocols for pre-operative care, hospital pre-admissions, and nursing home placements through comprehensive patient education and communication.
  • Assist patients with securing referral appointments, notifying patients and providers of test and lab results, and scheduling follow-up appointments as appropriate.
  • Review electronic medical records (EMR) to ensure complete documentation, including proper consent and waiver forms.
Requirements
  • Associate's degree or an equivalent combination of education and experience.
  • Experience and/or education/training in medical terminology.
  • Experience performing in a customer service role.
Preferred Qualifications
  • Working knowledge of CPT and ICD-9/ICD-10 coding.
  • Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
  • Experience scheduling clinical resources such as testing or procedures.

UNC Health Care is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that values diversity and promotes equal opportunities for all employees and applicants.



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