Customer Relations Specialist

2 days ago


Kalamazoo, Michigan, United States Sabrina Pritchett-Evans - State Farm Agent Full time
Customer Relations Representative

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you

Responsibilities:
  • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries and resolving issues in a timely manner.
  • Develop and implement strategies to identify and pursue new business opportunities, driving growth and revenue for our agency.
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements and agency policies.
  • Collaborate with the agent team to achieve sales and customer service goals, sharing best practices and expertise to drive success.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a team environment, supporting colleagues and contributing to a positive and productive team culture.
  • Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.
  • Bilingual skills a plus, but not required.

We offer a competitive salary, commission-based bonus structure, and a comprehensive benefits package, including paid time off and opportunities for professional growth and development. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply



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