Customer Experience Representative

1 day ago


Reno, Nevada, United States Blackhawk Network Full time
About the Role

At Blackhawk Network, we're looking for a highly skilled Cross-Functional Team Player to join our team as a Customer Service Agent. This individual will play a critical role in providing exceptional customer experiences through various communication channels.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Issue Resolution: Create service tickets to document and track customer issues, ensuring prompt follow-up with resolutions or updates via phone calls or emails.

We are seeking a candidate who is proficient in using multiple computer programs to handle customer problems and questions. Strong communication and problem-solving skills are essential for this role, which involves working on customer service, agent support, and issue resolution.

Requirements and Qualifications
  • Salary: $55,000 - $65,000 per annum, depending on location and experience.
  • Industry Knowledge: Familiarity with retail operations, customer service principles, and technical software applications used in the field.
  • Communication Skills: Excellent verbal and written communication skills to interact with customers, colleagues, and management effectively.
  • Problem-Solving Skills: Ability to analyze complex issues, identify solutions, and implement effective resolutions.


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