Customer Service Representative

1 week ago


Reno, Nevada, United States AYR Wellness Full time
Job Summary:
A Customer Service Representative at AYR Wellness is the initial point of contact for our Dispensaries. The ideal candidate will have a positive and welcoming personality, providing exceptional customer service to patients and customers. They must be able to validate identification and enter information into our POS system efficiently. This role involves operating front desk responsibilities, answering phones, emails, checking-in patients, and updating patient files. Additionally, they will provide all new patients/customers with a brief explanation of services and become well-educated on cannabis products offered.

Key Responsibilities:
- Provide the highest level of customer service while interacting with patients and customers on-site and over the phone.
- Process-in patients and customers by validating identification and entering information into our POS system.
- Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.

Requirements:
- Must stay current and adhere to all policies and regulations of the state cannabis agency.
- Must meet age requirement as outlined by state cannabis agency.
- Able to pass all background checks as required by state cannabis agency.
- Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
- Demonstrated oral and written communication capabilities.

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