Customer Service Representative

4 days ago


Reno, Nevada, United States Planet Fitness - Garlan Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Garlan. As a key member of our front desk team, you will play a critical role in providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a superior level of customer service to members, prospective members, and guests.
  • Handle all front desk activities including answering phones, checking members into the system, new member sign-ups, and conducting tours.
  • Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.

Requirements
  • Previous customer service experience preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is essential.
  • Exceptional customer service skills and strong listening abilities.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Estimated Salary: $40,000 - $60,000 per year based on experience and qualifications.



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