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Service Department Manager
2 months ago
Job Summary:
The Automotive Service Director at Mills Auto Group is a pivotal role in driving the success and efficiency of our dealership's service department.
As the leader of our service team, you will be responsible for overseeing all aspects of automotive service, including customer satisfaction, parts management, inventory control, and personnel development.
This is a full-time, individual contributor position with a competitive compensation package, offering a salary plus commission, with potential for additional bonuses based on performance.
Key Responsibilities:
- Manage and oversee all aspects of the service department, including customer satisfaction, parts management, inventory control, and personnel development.
- Collaborate with other departments to ensure seamless dealership operations.
- Develop and implement strategies to increase service department profitability and efficiency.
- Monitor and analyze service department performance data to identify areas for improvement.
- Hire, train, and manage a team of service advisors, technicians, and support staff.
- Ensure the highest level of customer satisfaction by maintaining quality service standards.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Maintain accurate records and documentation of all service department activities.
- Stay up-to-date with industry trends and developments, and implement best practices.
Requirements:
- High school diploma or equivalent, with a degree in Automotive Technology or a related field preferred.
- At least 35 years of experience in automotive service management.
- Proven track record of success in increasing service department profitability and efficiency.
- Strong leadership skills and the ability to motivate and manage a team.
- Excellent communication and customer service skills.
- Solid knowledge of automotive systems and repairs.
- Proficiency in computer systems and software related to automotive service.
- Valid driver's license and a clean driving record.
EEOC Statement:
Mills Auto Group is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
