Sales Associate

4 weeks ago

Dania Beach, Florida, United States Anthropologie Full time

Customer Experience Specialist

We are seeking a Customer Experience Specialist to join our team at Anthropologie. As a Customer Experience Specialist, you will contribute to driving sales through providing a genuine and unique experience to each customer.

Key Responsibilities:

  • Customer Experience: Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
  • Supports a selling environment: Connects with multiple customers and shares product suggestions to support a selling environment in all areas of the sales floor.
  • Provides a frictionless customer experience: Utilizes technology to transact in the moment, find sizes and colors, and place orders for items not available in store.

Teamwork + Communication:

  • Builds productive relationships: Builds productive relationships with peers; asks for support when needed and makes an effort to help others.
  • Participates in the learning and sharing of product knowledge: Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
  • Contributes to a positive team morale: Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
  • Provides insights related to the customer and employee experience: Provides insights related to the customer and employee experience and communicates feedback to Store Leadership.

Visual + Business Operations:

  • Understands their contribution to service and selling: Understands their contribution to service and selling on every shift in order to impact the stores business.
  • Supports the shipment process: Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
  • Maintains Anthropologie's visual and operational standards: Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Requirements:

  • Anthro brand fan: Must be an Anthro brand fan.
  • Experience in customer service: Must have experience in customer service.
  • Experience being a team player: Must have experience being a team player.
  • Ability to work flexible hours: Must be able to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more. For additional information visit www.urbn.com/work-with-us/benefits

Pay Range:

Starting from USD $14.27/Hr.

Anthropologie Wage Transparency:

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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