Desktop Support Specialist
1 week ago
We are seeking a skilled Desktop Support professional to join our team at Saxon Global.
Key Responsibilities:
- Manage key relationships with internal and customer stakeholders, as well as business application owners.
- Ensure a well-developed end-user technology upgrade plan is maintained and executed to meet organizational capacity, performance, and availability requirements.
- Support business transitions and help establish change.
- Gather, validate, and document business requirements.
- Model business processes and identify opportunities for process improvements.
- Create functional specifications for solutions.
- Act as an escalation point for all end-user technology issues and ensure timely resolution to meet SLA expectations.
- Develop and manage operational processes, including service desk, VIP support, regional support, and user desk provisioning, to meet organizational SLA requirements.
About the Role:
This is a full-time position that requires strong technical skills, excellent communication, and problem-solving abilities.
Requirements:
- Strong technical knowledge of end-user technology and IT service management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
Please submit your resume and cover letter to us.
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