Desktop Engineer

2 weeks ago

St Louis, Missouri, United States Network and Data Solutions Integrators (NDSI) Full time
Transform Technology into Opportunity

At Network and Data Solutions Integrators (NDSI), we're committed to connecting and enhancing the systems that matter most. As a Desktop Engineer, you'll play a meaningful part in improving how agencies operate.

Key Responsibilities:

  • Provide frontline support for desktop systems, including troubleshooting hardware and software issues
  • Manage user accounts, permissions, and access rights
  • Install, configure, and maintain desktop operating systems and applications
  • Respond to and resolve user tickets in a timely and professional manner
  • Perform regular system maintenance and updates to ensure optimal performance and security
  • Assist with the implementation of new technologies and software deployments
  • Document technical solutions and maintain knowledge base for common issues
  • Collaborate with other IT teams to resolve complex issues and improve overall service delivery
  • Provide basic network troubleshooting and support
  • Conduct user training sessions on new software or hardware as needed

Requirements:

  • Associate's degree in IT or related field, or equivalent experience
  • 5+ years of experience in desktop support or similar IT role
  • Strong knowledge of Windows operating systems and Microsoft Office suite
  • Familiarity with basic networking concepts and troubleshooting
  • Excellent customer service skills and ability to communicate technical concepts to non-technical users
  • Security+ certification or ability to obtain within 90 days of hire
  • TS/SCI Clearance required and eligibility to obtain CI Poly
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Willingness to provide occasional after-hours support

Desired Skills:

  • Experience with remote desktop support tools
  • Knowledge of Active Directory and Group Policy
  • Familiarity with IT service management tools (e.g., ServiceNow)
  • Basic scripting skills (PowerShell, batch, etc.)
  • Experience in a government or intelligence community environment

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