**General Manager

6 days ago


Baton Rouge, Louisiana, United States National Veterinary Associates Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Pet Resort team. As a key member of our management team, you will be responsible for the overall operations, customer experience, and sales performance of the resort.

Key Responsibilities
  • Develop and implement strategies to drive sales growth and revenue
  • Lead and manage a team of resort staff, including Resort Managers and Shift Leads
  • Ensure exceptional customer service and maintain high-quality guest/pet care
  • Manage resort operations, including maintenance, cleanliness, and inventory
  • Develop and implement plans to drive revenue, labor management, and controllable expenses
  • Coach, counsel, and direct team members to achieve company standards
  • Lead and manage shifts, making necessary staffing decisions
  • Communicate effectively with team members, guests, and stakeholders
  • Ensure compliance with company policies, procedures, and regulatory requirements
Requirements
  • Proven experience in resort operations, management, or a related field
  • Excellent leadership, communication, and interpersonal skills
  • Ability to analyze financial data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Physical ability to move throughout the resort and perform tasks as required
What We Offer

We offer a competitive salary range of $55,000 to $65,000, based on applicable experience. As a member of our team, you will have the opportunity to work with a dynamic and growing company, with a focus on delivering exceptional customer service and pet care.


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