Resident Relations Director

2 days ago


Orange, California, United States Picerne Group Full time
Resident Relations Director

About the Role:

The Resident Relations Director is a key member of our team, responsible for creating a sense of community and a highly sought-after resident lifestyle at Eleven10 Apartment Homes. This role will govern, curate, and lead a robust and high-end resident relations program, consisting of a calendar of events and activities designed exclusively for residents.

Key Responsibilities:

  • Collaborate with management to steer short- and long-term strategies for the Community and Lifestyle program
  • Execute an annual Community and Lifestyle Calendar as part of the annual business plan
  • Establish collaborations and strategic partnerships locally, regionally, and nationally
  • Act as a local ambassador, promoting the Picerne Residential lifestyle and residences through real-life connections
  • Work closely with the marketing and events department to promote the property through this program
  • Gather resident insights periodically and incorporate resident interest in the programming
  • On-board new Resident Relation Coordinators and provide coaching and guidance
  • Lead by example and provide coaching and guidance to the team
  • Collaborate with the Chief Experience Officer on Resident Incident Reports and ensure recovery for those involved
  • Handle resident feedback or complaints, write resident incident reports, and work with the team for solutions
  • Analyze resident feedback from Reputation Management software and suggest ways to improve ratings
  • Welcoming new residents by sending welcome emails and scheduling the move-in
  • Receive on-site rent payments, report lease violations, and handle move-out process

Requirements:

  • Bachelor's degree in Hospitality or related field
  • Minimum 5 years of experience in relevant luxury hotel/residential operations, sales, and/or marketing disciplines
  • Excellent interpersonal and communication skills
  • Ability to multi-task and work well in a fast-changing environment
  • Positive, can-do attitude
  • Knowledge of Yardi and other related residential software applications

What We Offer:

  • Competitive pay structure plus annual bonus potential
  • 401k retirement benefits with employer match
  • Medical, dental, and vision coverage
  • Basic life coverage
  • Paid vacation and sick leave
  • 9 paid company holidays

Location: Eleven10 Apartment Homes, Orange, CA 92868

The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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