Restaurant Supervisor

1 week ago


Frisco Texas, United States Omni Hotels & Resorts Full time

Job Summary:

Omni Hotels & Resorts is seeking a highly skilled Restaurant Supervisor to join our team at the Lookout Lounge & Bar. As a Restaurant Supervisor, you will be responsible for ensuring exceptional service and hospitality to our guests, while maintaining high standards of quality and efficiency in the dining room.

Key Responsibilities:

  • Maintain regular attendance and adhere to scheduling requirements
  • Monitor dining rooms for seating availability, service, safety, cleanliness, and guest well-being
  • Ensure all staff has completed side work checklists for the dining room
  • Spot check liquor pars and order daily supplies
  • Monitor food and liquor requisitions
  • Maintain bar controls, safety, and standards
  • Hold pre-shift meetings and ensure department training requirements are met
  • Follow up on established training steps
  • Handle guest comments and complaints and ensure member and guest satisfaction
  • Communicate with guests and receive feedback
  • Stay on the floor during peak hours, motivating the team and assisting when needed
  • Observe, teach, and correct staff's service in a professional manner
  • Work closely with the culinary team to ensure smooth quality service
  • Assist manager in scheduling and forecasting both weekly and monthly
  • Participate in interviewing/recruiting as needed
  • Assist in monthly MOS audits
  • Prepare maintenance requests and follow-up
  • Maintain knowledge of the resort property and events
  • Participate in department meetings and other required company training

Requirements:

  • 1 year of experience in Food and Beverage supervision or management role preferred
  • Must have and maintain Texas Food Handlers and TABC certifications
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone
  • Must be able to work in a fast-paced environment and multitask
  • Prior serving and cash handling experience preferred
  • Must be able to work flexible shifts, including nights, weekends, and holidays
  • Must have the ability to manage deadlines
  • Basic familiarization of Food and Beverage financials, including cost and par controls, is preferred
  • Must have a strong attention to detail as well as strong customer service skills
  • Must know emergency procedures and work to prevent accidents
  • Must be able to stand and walk for an extended period of time or for an entire shift
  • Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance


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