Customer Service Representative

6 days ago


Wilson, North Carolina, United States Handy Mart Full time
Overview

We're a community-driven convenience store where customers find more than just snacks and fuel. They find a welcoming environment, helpful service, and a place that feels like home. As a key member of our team, you'll be responsible for maintaining a clean and inviting store, keeping shelves stocked, and ensuring a pleasant shopping experience for our customers.


Responsibilities
  • Provide exceptional customer service, addressing customer inquiries and concerns in a friendly and professional manner.
  • Ensure the sales floor is well-stocked, visually appealing, and clean, with a focus on maintaining a high level of store appearance.
  • Upsell and suggest products to customers, enhancing their shopping experience and contributing to sales goals.
  • Act as a brand ambassador, promoting our loyalty rewards program and highlighting exclusive benefits and personalized offers.
  • Efficiently manage the cash register, handle transactions accurately, and maintain a safe and welcoming environment for customers and colleagues.
  • Collaborate with colleagues to ensure smooth store operations, lending a hand wherever needed.
  • Maintain a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.

Qualifications
  • Must be 18 years of age or older (21 in certain states) and able to work weekends and holidays.
  • Ability to read, write, speak, and understand English effectively.
  • Basic math skills required, including addition, subtraction, division, and multiplication.
  • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable, positive, detail-oriented, reliable, and flexible, with a knack for making people feel welcome.

Benefits: For information on benefits offered, please click on the hyperlink


Equal Opportunity Employer



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