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Regional Operations Manager

2 months ago

Allentown, Pennsylvania, United States Valet Living Full time

Valet Living Doorstep sets the benchmark for waste and recycling collection services, enhancing convenience for over 1.8 million apartment homes across 40 states.

As a Regional Operations Manager, you will be pivotal in ensuring outstanding service delivery across a range of apartment communities. Your responsibilities will include supervising and guiding a team of dedicated associates, referred to as Service Valets, within your designated region. In this capacity, you will exemplify a service-oriented culture that emphasizes the quality of the service experience. You will model, instruct, and mentor expectations to uphold service standards.

Compensation:
Salary Range: $50,000 - $55,000
Bonus: Target bonus is 10% of annual salary (distributed and paid quarterly)

Work Schedule:
This role requires flexibility to work a variable schedule, which may include morning, early afternoon, and evening hours based on business needs.

Work Environment:
You will operate from both a home office and in-field (community properties) as necessary.

Company Vehicle Provided

Key Responsibilities:

  • Ensure service excellence by overseeing the daily and nightly completion of resident doorstep trash/recycle/compost collection for assigned communities.
  • Collaborate with your Operations Manager to develop a scheduling plan based on monthly and weekly waste management workloads.
  • Promote and train Service Valets on collection policies and procedures while ensuring compliance.
  • Enhance system (iValet) adherence through consistent communication, training, and development of all Service Valets.
  • Manage the collection process effectively by utilizing provided tools to meet budget targets and client expectations.
  • Monitor nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by suggesting productivity enhancements.
  • Boost Service Valet retention by fostering a sense of belonging and ensuring high engagement levels.
  • Provide on-call support to Service Valets and assigned communities.
  • Report safety incidents promptly and thoroughly.
  • Conduct regular community inspections to maintain quality standards.
  • Identify associate development needs and facilitate appropriate coaching or training opportunities.
  • Participate in team meetings virtually, in person, or off-site as required.
  • Perform additional duties as assigned.
Qualifications:
  • High school diploma or GED equivalent.
  • Demonstrated success in building and leading effective teams.
  • Strong analytical skills with experience in spreadsheet and data analysis.
  • Proficiency in MS Word, Outlook, Excel & PowerPoint.
  • Solid understanding of basic employment law, customer service principles, and leadership/management concepts.
  • Exhibits a strong work ethic, integrity, and accountability.
  • Ability to manage stress effectively and adapt to a dynamic work environment.
  • Exceptional verbal and written communication skills, fostering engaging interactions.
  • Proven ability to build and maintain effective teams while holding oneself and others accountable.
  • Excellent task prioritization skills, with the ability to organize and manage workload based on client needs.
Physical Requirements and Special Conditions of Employment:
  • This position requires the ability to lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees, and lift arms at/over shoulders.
  • Ability to occasionally work outdoors and drive in varying weather conditions.
  • Ability to tolerate disagreeable odors.
  • Valid driver's license and ability to operate a company vehicle in accordance with local and state regulations and company policy.
Comprehensive Benefits for Full-Time Associates:
  • Health coverage for you and your family through medical, dental, and vision plans.
  • Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account.
  • 401k Savings Plan with matching company contribution.
  • Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day).
  • Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center.
  • Referral bonus program (up to $2,500 for each referral hired).
  • Pet insurance plan options.
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance.
  • Associate and family assistance program.
  • Associate Relief Fund.
  • Associate discount program.
  • Rewards and Recognition program.
  • Free access to Torch Fitness (virtual program and events).
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.