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Senior Computer Support Specialist
1 month ago
We are seeking a highly skilled and experienced Senior Computer Support Specialist to join our dynamic team at Waubonsee Community College. As a key member of our IT department, you will be responsible for deploying and maintaining client workstation hardware, installing and troubleshooting software, and providing technical support to faculty, staff, and students.
Key Responsibilities- Supervise and maintain the hardware, software, and physical environment of client workstations.
- Provide professional development and training to personnel on the effective use of newly deployed computer equipment.
- Prioritize and resolve Technical Assistance Center tickets in a timely manner.
- Install and configure PC and MAC software, hardware, and related peripherals.
- Maintain computer hardware to the component and chip level.
- Work with external technical support providers to repair or replace faulty hardware under warranty.
- Provide consulting to the Information Technology staff.
- Collaborate with the Information Security division to ensure optimal client workstation security.
- Explore and review state-of-the-art concepts in the wider computer sciences community and recommend client workstation hardware and software.
- Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions, and workarounds.
- Maintain accurate inventory information for all computer hardware across the main campus.
- Coordinate and manage assigned semester prep projects by arranging project meetings and developing timelines for implementation.
- Provide Technical Assistance Center call queue coverage as required.
- Configure and deploy remote laptops, hotspots, and other peripherals to faculty, staff, and students for remote work and learning.
- Associate degree required, preferably in a technical field.
- Two years' experience in the maintenance, installation, and configuration of computer hardware and software required.
- Knowledge of computer networks, various computer hardware, and software needed.
- One year's experience in-person customer service.
- Good verbal and written communications skills. Good interpersonal and inter-organizational skills. Ability to interact with all levels of management, faculty, staff, and students.
- Ability to work with minimal supervision and take initiative.
- Ability to lift a minimum of 50 pounds.
Waubonsee Community College offers a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students.
EOE, including disability and veteran
