EUC Support Specialist

2 days ago


Boca Raton, Florida, United States Games Global Operations Limited Full time
Overview

We are seeking two highly skilled EUC Level 2 Support Engineers to join our Global team. This is a unique opportunity to work with a blended IT EUC team, providing high-quality technology support services to Games Global employees.

Key Responsibilities
  • Assist with IT ticket management, including incidents, requests, problems, and change requests.
  • Work closely with Managed Services Partners and/or Vendors to resolve escalated tickets.
  • Document EUC technical processes and work instructions for EUC L1 Support Engineers.
  • Ensure all Priority 1 Incidents have appropriate Root Cause Analysis Reports.
  • Manage and resolve reoccurring incidents via Problem tickets.
  • Identify and resolve end-point security vulnerabilities in a timely manner.
  • Attend Vendor Operations Management meetings to evaluate and feedback on Managed Services Performance.
  • Stay up-to-date with the latest EUC technologies and complete industry-recognized certifications.
  • Develop technical solutions through automation and scripting based on OEM best practices.
  • Automate repetitive tasks, such as monthly standard patching.
  • Develop a list of critical operational tasks to ensure effective running of all EUC IT environment.
  • Ensure all EUC hardware and software services have the latest updates or are on a N-1 stable version.
  • Identify, consolidate, and maintain all IT equipment, including configuration items within the ITSM CMDB repository.
  • Act as a role model and mentor to EUC junior colleagues.
  • Participate in Technology Services projects and Proof of Concepts for IT products.
  • Develop positive working relationships with end-users and C-Level executives to provide a world-class EUC experience.
  • Collaborate and assist global IT colleagues as part of information sharing.
Requirements
  • Minimum 5-7 years of experience in an end-user computing environment.
  • 3-5 years of experience in providing desktop support for Windows 10 & 11, and Mac.
  • A degree holder, preferably in IT Information Systems.
  • Proficient understanding of end-user hardware technology, including Dell Laptops, Apple Macintosh, and mobile devices.
  • Certifications or extensive experience with Intune, Azure Active Directory, Active Directory, Office 365, JAMF, Okta, and Desktop Support.
  • Effective written and verbal communication skills in English.
  • Familiarity with ServiceNow and/or Remedy IT Service Management.
  • Experience with studio development applications/tools, including Perforce, Visual Studio, Adobe Creative Cloud, Maya, 3DS Max, Houdini, Microsoft XDK, Sony XDK/PRODG, JIRA, Ansible & Parsec.
Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity, or any other protected status.


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