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Sales and Service Associate

1 month ago

Friendswood, Texas, United States Chico's FAS Full time

Join our dynamic team and be part of a styling and social experience that inspires women to express their individuality.

ROLE OBJECTIVE:

As a Sales and Service Associate, you will be responsible for promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.

KEY RESPONSIBILITIES:

  • Drive sales growth by utilizing sales techniques and communicating product knowledge to customers; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
  • Ensure a great customer experience and maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participate in visual directives including monthly store sets and zone maintenance.
CUSTOMER EXPERIENCE:
  • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Ensure prompt resolution of customer concerns.
  • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Reinforce buying decisions at the checkout and achieve add-on goals including gift card sales.
  • Sign up clients for reward programs.
  • Build and maintain a solid customer following through clienteling and wardrobing.
  • Maintain consistent client communication through utilization of customer books.
OPERATIONAL EXCELLENCE:
  • Support replenishment activities that keep the store full and abundant.
  • Assist with locate fulfillment.
  • Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization.
TEAMWORK AND GROWTH:
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal developmental opportunities and readily solicit feedback.
Other duties as assigned.