Golf Galaxy General Sales Manager

2 weeks ago

Friendswood, Texas, United States Dick's Sporting Goods Full time

About Us:

Dick's Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. Our House of Sport concept combines a traditional retail store with a unique experience, offering customers a chance to explore and engage with the latest products and technologies.

We're committed to creating an inclusive and diverse workforce that reflects the communities we serve. Our team members are passionate about delivering exceptional customer service and creating a positive shopping experience for our customers.

Job Summary:

We're seeking a highly motivated and experienced Retail Store Manager to lead our Golf Galaxy store. As a key member of our team, you'll be responsible for driving sales and profitability, establishing strong relationships with customers, and developing a high-performing team of sales associates.

Key Responsibilities:

  • Drive sales and profitability through customer satisfaction and report analysis
  • Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels
  • Drive and sustain sales intensity, operations integrity, and profitability within the store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results
  • Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met
  • Uphold Golf Galaxy standards for merchandise presentation
  • Responsible for recruitment, interviewing, and hiring across the store
  • Select, onboard, empower, and develop a highly effective team of individuals
  • Lead consistent evaluation and development of in-store talent
  • Define a clear vision and strategy in order to communicate expectations
  • Demonstrate a flexible leadership style to foster team member engagement, including recognition
  • Create a climate within the store in which staff are motivated to do their best, strong morale, and spirited in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team
  • Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
  • Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards
  • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
  • Ensure completion of training requirements are met across the store
  • Incorporate your customer's perspective when defining success

Requirements:

  • 5+ years retail management experience required; golf sales/service preferred
  • Technical skills in club repair & fitting preferred
  • World-class customer service skill and interpersonal/communication skills
  • Strong problem-solving ability and analytical skills
  • Proficiency in MS Office
  • Flexible availability – including nights, weekend, and holidays

About Golf Galaxy:

Golf Galaxy is a specialty retailer of golf equipment, apparel, and accessories. We're committed to providing our customers with a unique shopping experience, offering expert advice and personalized service to help them find the perfect products for their golfing needs.

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