Food Service Associate

1 week ago


Memphis, Tennessee, United States Peabody Hotels & Resorts Full time
Position Overview

As a vital member of our team, you will be responsible for warmly welcoming and serving food and beverages to our esteemed guests, upholding the high standards of service synonymous with Peabody Hotels & Resorts. Your role will involve assisting in the preparation of the Deli for service while ensuring that the environment remains pristine and inviting.

Key Responsibilities
  1. Efficiently take food and beverage orders, delivering them to guests in accordance with hotel specifications.
  2. Process various payment methods for guest checks, adhering to established hotel protocols.
  3. Accurately record and settle guest checks within the computer system, maintaining accountability for all financial transactions.
  4. Plan, prepare, and provide exceptional service in the Deli area, focusing on to-go menu items.
  5. Maintain organization, cleanliness, and sanitation of the work area and equipment.
  6. Assist in the upkeep of the Deli area and its equipment.

Qualifications

Essential Skills:
  1. Proficient in English, both spoken and written.
  2. Ability to communicate clearly and provide directions.
  3. Basic arithmetic skills for handling transactions.
  4. A minimum of 1 year of experience in a similar role involving public interaction, cash handling, and basic food preparation.
  5. Must be at least 18 years old to serve alcoholic beverages.

Additional Abilities:
  • Maintain focus on guest needs while remaining calm and courteous.
  • Foster positive relationships with all guests and callers.
  • Demonstrate clear thinking and decision-making in high-pressure situations.
  • Pay attention to detail and promote selected food and beverage items.
  • Uphold confidentiality regarding guest information and hotel data.
  • Communicate effectively over the phone with proper grammar.
  • Work independently with minimal supervision while collaborating with team members.
  • Execute job functions with precision, speed, and accuracy.
  • Prioritize tasks and follow directions thoroughly.
  • Understand and implement safety and emergency procedures.
  • Exhibit knowledge of basic food preparation techniques and equipment.
  • Utilize good judgment in all situations.
  • Maintain regular attendance and adhere to grooming standards.
  • Embody the principles of Peabody Service Excellence.


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