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Food Service Associate

2 months ago

Memphis, Tennessee, United States Peabody Hotels & Resorts Full time


Position Overview

As a vital member of our team, you will warmly welcome and serve a variety of food and beverages to our esteemed guests, upholding the high standards of service synonymous with Peabody Hotels & Resorts. Your role will involve assisting in the preparation of the Deli for service while ensuring the cleanliness and organization of the area.

Key Responsibilities

1. Greet guests with courtesy and provide exceptional service in food and beverage orders, adhering to hotel specifications.
2. Efficiently process all payment methods for guest checks, ensuring accuracy and compliance with hotel standards.
3. Maintain a clean and organized work environment, including the Deli area and all equipment.
4. Assist in the preparation and presentation of to-go menu items, ensuring quality service.

Qualifications

Essential:
  1. Proficient in English, both spoken and written.
  2. Ability to communicate clearly and provide accurate directions.
  3. Basic arithmetic skills for handling transactions.
  4. Minimum of 1 year experience in a similar role involving public interaction, cash handling, and food preparation.
  5. Must be at least 18 years old to serve alcoholic beverages.

Skills Required:
  • Strong focus on guest satisfaction, maintaining a calm and courteous demeanor.
  • Ability to foster positive relationships with guests and colleagues.
  • Quick thinking and decision-making skills in high-pressure situations.
  • Attention to detail in all tasks.
  • Capability to suggestively sell menu items to enhance guest experience.
  • Commitment to confidentiality regarding guest information and hotel data.
  • Effective telephone communication skills with proper grammar.
  • Ability to work independently with minimal supervision.
  • Team-oriented mindset to collaborate effectively with coworkers.
  • Proficient in following directions and completing tasks with accuracy and speed.
  • Strong organizational skills to prioritize and follow up on tasks.
  • Knowledge of safety and emergency procedures.
  • Basic food preparation skills and familiarity with kitchen equipment.
  • Good judgment and problem-solving abilities.
  • Consistent attendance and adherence to grooming standards.
  • Exemplification of Peabody Service Excellence in all interactions.