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Travel Agent

4 weeks ago

Cheyenne, Wyoming, United States Magical Destinations Travel Full time

We are seeking a dedicated and customer-focused individual to join our team at Magical Destinations Travel as a Customer Care Specialist.

About the Role:

As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their vacation experiences are stress-free and enjoyable. Your main goal will be to make every client feel valued and supported throughout their journey.

Key Responsibilities:

  • Research and recommend destinations and travel packages to meet clients' needs and preferences
  • Diagnose clients' specifications and suggest suitable travel solutions
  • Organize travel from beginning to end, providing clients with essential information and travel materials
  • Collect deposits and manage client payments
  • Use promotional techniques to sell itineraries and tour packages
  • Handle unforeseen issues and determine eligibility for credits/refunds
  • Maintain relationships with key vendors and suppliers
  • Keep accurate financial records and documents
  • Seek guidance and support when needed

Requirements:

  • Reliable internet connection and computer or smartphone
  • Availability to attend live and recorded trainings and meetings
  • Self-motivation, positive attitude, and willingness to learn and adapt
  • Ability to work independently and as part of a team

Benefits:

  • Travel perks and opportunities to work with top vendors
  • Flexible schedule and full training provided
  • Opportunity to work in a fast-paced and dynamic environment

Flexible Schedule:

4-hour shift, day shift, Monday to Friday, with weekends as needed.