Operations Supervisor
4 weeks ago
About the Role
HomeSafe Alliance is seeking a highly skilled and motivated household goods forwarder to assist USDOD personnel relocating to/from the United States and between overseas locations. As a key member of our team, you will work closely with our global partners to deliver an excellent customer experience globally.
Key Responsibilities
- Foster a team-oriented work environment and maintain positive relationships with international suppliers, including transporters, consolidators, international carriers, overseas partners, port agents, customs brokers, US-based partners, and other providers for international shipping of household goods and personal effects.
- Create and maintain a team-oriented work environment and maintain positive relationships with booking coordinators, lift van associates, customs coordinators, and operations coordinators.
- Manage directly the coordinators handling the designated international activity.
- Liaise with Customer Care counterparts to ensure service excellence is rendered to customers moving under the GHC, whether directly or through PPM options.
- Provide consolidated oversight and management of coordinators under supervision.
- Monitor international operations, performing coordination to ensure compliance with the GHC PWS (Performance Work Statement) requirements are met and key performance indicators are achieved or exceeded regularly.
Qualifications and Skills Requirements
- Must be a U.S. citizen due to contractual requirements.
- Undergraduate degree or equivalent experience in lieu of education.
- Minimum 5+ years directly related experience in General Freight Forwarding, preferred HHG Moving.
- Ability to read, interpret documents, and apply safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to prepare routine reports and correspondence.
- Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
Benefits
- Medical, Dental, and Vision Insurance.
- Three weeks of PTO for newly hired employees.
- 401(k).
- Health and Wellness Programs.
- Disability, Life, and AD&D insurance.
- Employee Support program.
- Family Support: Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
- Travel Accident & Medical.
- TRICARE Supplement Plan.
- Voluntary Benefit Plans.
- And more.
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