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Customer Service Representative

2 months ago

Schenectady, New York, United States TEKsystems Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for updating existing records, analyzing employee data, and reviewing documents to ensure accuracy.

Key Responsibilities
  • Update existing records with new or revised information as needed
  • Analyze employee data to ensure accuracy prior to open enrollment period
  • Review documents, such as applications, forms, contracts, and agreements, to verify accuracy prior to submission during the open enrollment period
  • Collaborate with other departments to resolve issues regarding incorrect data entries
  • Organize files according to established procedures for easy retrieval later on
  • Maintain confidentiality of sensitive information entered into the system
Requirements
  • 1+ years of experience in a health care or insurance office
  • Prior pharmacy CSR experience is a plus
  • Prior administrative experience and data entry
Benefits
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)