Customer Service Representative

1 week ago


Miami, Florida, United States YouFit Full time

About YouFit

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YouFit Gyms is a dynamic and fast-paced environment where passion, humility, and authenticity thrive. Our commitment to HEART means we value each individual for who they are and what they bring to the table.

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Our Culture

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We strive for FLEXIBILITY, allowing you to explore new ideas and approaches, while emphasizing STRENGTH and ACCOUNTABILITY in all aspects of our work.

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Your Role as Front Desk Representative

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In this role, you will create a positive member experience through exceptional customer service, delivering outstanding interactions with members, prospects, and guests. Your primary responsibility will be to provide an energetic and professional atmosphere, fostering self-motivation to progress your sales and service skills.

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Main Responsibilities

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  • Create a stellar first impression by delivering outstanding customer service to all members and guests.

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  • Contribute to revenue-generating goals, including retail, membership, and personal training.

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  • Sell memberships and personal training packages confidently, presenting options to potential members.

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  • Assist managers in completing outgoing sales calls and generating members through referrals or outside leads.

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  • Conduct engaging club tours.

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  • Assist with maintaining the cleanliness of the facility, adhering to current policies and ensuring the club meets company standards.

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  • Address member inquiries, concerns, and general questions professionally and promptly, escalating issues when necessary.

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Requirements

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  • Must be at least 18 years old.

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  • Possess effective communication skills for phone calls and in-person interactions.

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  • Confidently discuss and sell memberships and personal training packages.

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  • Commit to ongoing training and development.

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  • Have a customer service-oriented mindset with a passion for fitness and helping others.

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  • Ability to stand for extended periods.

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  • Ability to multitask.

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Why Join YouFit?

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At YouFit, we prioritize employee learning and offer comprehensive training programs to enhance your skills. Our team-centric environment fosters collaboration, performance-based growth, and fun competitions throughout the year.

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Estimated Salary Range: $12-$15 per hour, depending on location and experience.

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Equal Employment Opportunities (EEO): YouFit Gyms provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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