Rental Customer Service Representative

6 days ago


Dickinson, Texas, United States Dale Holdings, Inc. Full time
Rental Customer Service Representative

We are seeking a highly skilled and customer-focused Rental Customer Service Representative to join our team at Dale Holdings, Inc.

Key Responsibilities:
  • Provide Exceptional Customer Service: Deliver outstanding customer service in every interaction, ensuring a positive experience for our customers.
  • Collect Customer Information: Gather required information from customers in a timely and efficient manner, adhering to established criteria.
  • Lost and Found Inquiries: Research vehicle information and locate cars on the lot to resolve lost and found inquiries.
  • Professional Communication: Demonstrate sincerity, empathy, and professionalism in all interactions, using the proper tone and word choice.
  • Timely and Accurate Information: Provide customers with timely and accurate information, reflecting a customer-oriented image for our company.
  • Communication and Teamwork: Maintain professional oral and written communication with customers, coworkers, and other company staff.
  • Handling Customer Concerns: Communicate information considered unsatisfactory by customers in a tactful manner and offer alternatives and options to overcome objections.
  • Damage Loss Report: Understand the damage loss report reporting procedure and maintain Dale Holdings' standards for appearance, professionalism, and dependability.
  • Availability: Be available to work Monday through Friday 9:30 a.m. - 6:30 p.m. and some Saturdays.
Requirements:
  • Valid TX Drivers License: Possess a valid Texas driver's license.


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