Customer Service Representative
2 months ago
Job Summary: We are seeking a highly skilled and customer-focused Rental Customer Service Representative to join our team at Dale Holdings, Inc.
Key Responsibilities:
- Provide exceptional customer service in every interaction, including retail front-end and corporate communications, to ensure a positive experience for our customers.
- Collect required information from customers on every call, adhering to established criteria, to ensure accurate and efficient processing.
- Respond to lost and found inquiries by thoroughly researching vehicle information and locating the vehicle on the lot, demonstrating a commitment to customer satisfaction.
- Demonstrate sincerity and empathy when appropriate, using the proper voice/tone pitch and word choice, to build trust and rapport with customers.
- Provide timely and accurate information, reflecting a customer-oriented image for the company, to maintain a high level of customer satisfaction.
- Demonstrate and maintain professional oral and written communication with customers, coworkers, and other company staff, adhering to Dale Holdings' standards.
- Communicate information considered unsatisfactory by customers in a tactful manner, using active listening skills to resolve issues.
- Offer alternatives and options to overcome objections, ensuring customer satisfaction and loyalty.
- Understand the damage loss report reporting procedure, adhering to company policies and procedures.
- Proven ability to become an expert in all related applications, policies, and the vehicle rental process, ensuring a high level of knowledge and expertise.
- Maintain Dale Holdings' standards for appearance, professionalism, and dependability, reflecting the company's values and mission.
- Available to work Monday through Friday, 9:30 a.m. - 6:30 p.m., and some Saturdays, to meet the needs of our customers and the company.
Requirements:
- Valid TX Driver's License
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