Patient Experience Coordinator
4 weeks ago
NYC Health + Hospitals is the largest public health care system in the United States, serving over one million New Yorkers annually. Our mission is to deliver high-quality healthcare services, without exception, through a person-centered approach that exemplifies our ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence).
Why Join Our Team?
As a Contact Center Representative, you will have the opportunity to work in a dynamic environment where you can make a real difference in the lives of our patients. With a focus on teamwork, collaboration, and continuous learning, we offer a supportive and inclusive workplace culture that fosters growth and development.
Responsibilities
Your key responsibilities will include:
- Patient Scheduling: Schedule and confirm appointments for patients across various ambulatory care facilities, using your excellent organizational skills.
- Customer Service: Deliver exceptional customer service to patients via phone, email, or online chat platforms, ensuring their needs are met and concerns are addressed.
- Patient Registration: Complete patient registration processes, including insurance verification and demographic updates, with precision and attention to detail.
- Communication: Interact with patients and respond to inquiries via MyChart, H+H Online Scheduler, and other omnichannel communication platforms.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent;
- At least six months of full-time clerical experience and/or customer service background;
- Strong communication and interpersonal skills;
- Ability to type at least 100 keystrokes per minute;
- Bilingual certification (speaking and writing) preferred.
Benefits
NYC Health + Hospitals offers a competitive salary range of $45,000 - $65,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement savings plans, loan forgiveness programs, paid holidays and vacation time, college tuition discounts, and professional development opportunities.
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