Sales and Operations Manager

3 weeks ago


Memphis, Tennessee, United States Dufresne Spencer Group Full time

A key role within Dufresne Spencer Group, our Associate Sales Manager position brings a unique opportunity to take on leadership responsibilities and contribute to the growth of our retail sales team.

Primary Responsibilities:

  • To provide support to the Sales Manager and assist with management duties as directed.
  • Manage all departments in the showroom as directed by the Sales Manager.
  • Review sales including margins, volume, quotas, and closing ratios while suggesting future goals.
  • Assist the Sales Manager with customer-related issues escalating above the Guest Experience Manager.
  • Work with the Visual Presentation Manager regarding product placement.
  • Report changes in policy and other information to staff members.
  • Provide exceptional leadership to the sales, guest experience, and visual teams as portrayed by the Sales Manager.
  • Coach members of the staff to build individual and team success in a professional manner.
  • Learn about budgeted administrative costs including wages and supplies.
  • Gain an understanding of the performance of employees and assist them as applicable.
  • Ensure complete and adequate documentation of procedures and tasks completed.
  • Complete various report functions in a timely manner.
  • Assist with hiring, training, and coaching the sales team.
  • Assist the Sales Manager with preparing and administering performance evaluations for assigned staff.
  • Provide timely and effective communications.
  • Attend monthly staff meetings.
  • Other duties as assigned, essential or otherwise.

Requirements:

  • High School diploma.
  • College degree in an aspect of Business is preferred.
  • Ability to present an insightful understanding of the company's Mission Statement, Core Values, Customer Belief System, Differentiators, and Disciplines.
  • Currently working in or has prior working experience in retail sales.
  • Completed orientation and has proven sustained success in current role.
  • Demonstrates consistent execution of the current job function as defined by the company.
  • Must not have any disciplinary documentation on record.
  • One year of prior management is preferred.
  • Must be willing to relocate into any current or future market.
  • Demonstrated working knowledge of Microsoft Office.
  • Ability to work retail hours including evenings, holidays, flexible hours, and travel as needed.
  • Ability to work every weekend.
  • Exceptional communication and team building skills.

Ashley HomeStore is an Equal Opportunity Employer.

Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.


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