Host/Hostess
5 days ago
We are seeking a friendly and courteous Host/Hostess to join our team at Denny\u0027s. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their dining experience.
Key Responsibilities- Greet guests immediately upon arrival and acknowledge them at departure
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests; take initial beverage order
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver To Go orders correctly
- Address complaints promptly in a courteous manner, and notify the supervisor of any issues
- Assist service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs.
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny\u0027s Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
- Must have ability to raise a tray weighing up to 25 lbs.
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Must have sufficient mobility to move and operate in work area
- Must be able to stand and walk during entire shift
- Must be able to hear well in a loud environment to respond to employee and guest needs
- Must possess basic math skills (add, subtract, multiply and divide)
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to observe and differentiate between monetary denominations
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
- Must have ability to communicate effectively in English, both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny\u0027s uniform and grooming standards and maintains them throughout the shift
- Must be able to work flexible schedule, including holidays, nights and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow instructions
- Must place a value on diversity and shows respect for others
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