Host/Hostess

5 days ago


New Bedford, Massachusetts, United States Denny's Full time
Job Summary

We are seeking a friendly and courteous Host/Hostess to join our team at Denny\u0027s. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their dining experience.

Key Responsibilities
  • Greet guests immediately upon arrival and acknowledge them at departure
  • Seat guests at clean, dry tables utilizing proper seating rotation
  • Determine and provide for any special needs of guests
  • Maintain guest waiting list and adhere to proper seating order procedures
  • Describe promotions and suggestively sell while seating guests; take initial beverage order
  • Attend to any other guest needs during the entire dining experience as warranted
  • Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
  • Use proper telephone etiquette
  • Enter and deliver To Go orders correctly
  • Address complaints promptly in a courteous manner, and notify the supervisor of any issues
  • Assist service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assist other team members without being asked
  • Maintain proper supply of clean menus
  • Lift and carry supplies and equipment up to 30 lbs.
  • Demonstrate knowledge of station and floor breakdowns
  • Possess strong product and menu knowledge
  • Maintain foyer area of restaurant to be clean, organized and inviting to guests
  • Complete all required side-work, including deep cleaning assignments
  • Adhere to Denny\u0027s Brand Standards and internal policies and procedures
  • Provide courteous service and be cordial to all team members and guests
Essential Functions
  • Must have ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
  • Must have sufficient mobility to move and operate in work area
  • Must be able to stand and walk during entire shift
  • Must be able to hear well in a loud environment to respond to employee and guest needs
  • Must possess basic math skills (add, subtract, multiply and divide)
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to observe and differentiate between monetary denominations
  • Must be able to operate point of sale system
  • Must be able to work around potentially hazardous chemicals
Position Qualifications
  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denny\u0027s uniform and grooming standards and maintains them throughout the shift
  • Must be able to work flexible schedule, including holidays, nights and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and shows respect for others


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