Product Support Representative
2 weeks ago
Ultimate Kronos Group (UKG) is seeking a highly skilled and motivated individual to join our Global Support team as a Product Support Representative. This role will focus on providing comprehensive support for assigned cases, including outbound communications and support tickets. The successful candidate will have outstanding technical acumen, troubleshooting ability, and strong oral and written communication skills.
Key Responsibilities:- Offer comprehensive support for assigned cases, including outbound communications and support tickets.
- Utilize knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging technical and problem-solving abilities.
- Provide timely, accurate, and complete responses to customer inquiries.
- Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers.
- Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to provide accurate solutions to customers and internal support representatives.
- Handle highly escalated, urgent, difficult or sensitive situations.
- Contribute to knowledge base article creation and usage.
- Participation in on-call rotations is required to provide occasional after-hours support.
- 2+ years of hands-on experience in customer service/support environment
- Proficiency with SQL
- Proficiency with Microsoft Suite Applications including, Word, Excel, Outlook, and Teams
- UKG Pro product knowledge
- MIS and/or technical certifications
UKG is proud to offer a comprehensive benefits package, including a competitive salary, short-term and long-term incentives, and a range of benefits to support your physical, emotional, and financial well-being. We are an equal opportunity employer and welcome applications from diverse candidates.
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Product Support Specialist
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Scottsdale, Arizona, United States MSCCN Full timeJob Summary:Ultimate Kronos Group is seeking a highly skilled and motivated individual to join our Global Support team as a Product Support Representative. This full-time position will focus on resolving Custom Interface issues and providing exceptional support to our internal and external customers.Key Responsibilities:Offer comprehensive support for...
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Customer Support Representative
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Product Support Specialist
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Customer Service Representative
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Marketing Representative
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Customer Service Representative
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Customer Experience Representative
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Customer Service Representative
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