Customer Support Associate

1 week ago


Scottsdale, Arizona, United States Open Network Exchange Full time

{"Job Title": "Customer Support Representative", "Job Summary": "At Open Network Exchange, we're seeking a skilled Customer Support Representative to connect with customers, ensuring their needs are met and building strong relationships. This role involves engaging with customers in a personalized manner, providing comprehensive assistance and information, and identifying opportunities to enhance the customer's experience by introducing relevant products and services.", "Key Responsibilities": ["Engage with customers to provide personalized assistance and information", "Identify opportunities to enhance the customer's experience", "Provide guidance on dining reservations", "Employ empathetic listening to address customer questions and concerns", "Transform complaints into opportunities for resolution", "Cultivate trust and strong rapport with customers", "Deliver accurate and complete information", "Continuously educate oneself about products", "Ensure smooth transfer of qualified customers to the sales team", "Embrace additional responsibilities as assigned"], "Requirements": ["2+ years of customer support experience", "High School Diploma or equivalent", "Proficiency in CRM systems and Microsoft Office Suite", "Exceptional phone communication skills", "Knowledge of cruise sales and services (preferred)", "Ability to multi-task complex scenarios"], "Benefits": ["Structured career path", "Exclusive Team Member Travel Discounts", "Affordable Medical Insurance", "100% Employer Paid Dental and Vision Insurance", "HSA with Company Contribution", "401(k)", "Basic and Voluntary Life & AD&D", "Pet Insurance", "Covered Parking", "Amazing Culture"], "Office Highlights": ["Modern office design", "Fully equipped gym", "Basketball Court"]}



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