Customer Service and Sales Representative

1 month ago


Scottsdale, Arizona, United States Staff My Agency Full time
Job Title: Customer Service Representative

Staff My Agency is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate with internal and external customers to provide information on products and services.
  • Analyze and resolve policy and account-related questions.
  • Identify opportunities to cross-sell and upsell products to existing customers.
  • Keep accurate records of customer interactions and transactions.
  • Assist with the annual review process by contacting customers and preparing personalized coverage recommendations.
Requirements:
  • Previous customer service experience is highly preferred.
  • Basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, and the ability to multi-task are required.
  • Bilingual skills are a plus.
What We Offer:
  • A competitive hourly rate of $25.00, including commission and bonuses.
  • A 40-hour workweek with opportunities for overtime.
  • A comprehensive benefits package, including health insurance and paid time off.
Work Environment:

The Customer Service Representative will work in a climate-controlled office environment with a dynamic and supportive team.



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