Fitness Branch Membership Team Member

4 weeks ago


Pleasant Hill, California, United States YMCA Full time

We are seeking a dynamic and customer-focused individual to join our fitness branch membership team at the YMCA. Our fitness centers are community hubs where people of all ages and abilities can find group classes, swimming, fitness coaching, new equipment, and more.

As a key member of our team, you will be responsible for delivering excellent service to all members, guests, and program participants. This includes responding to member and guest needs, promoting memberships and programs, and maintaining the cleanliness and organization of the lobby area.

Key Responsibilities:

  • Provide exceptional customer service to members, guests, and program participants, contributing to member retention.
  • Conduct interviews and/or tours to respond to the needs of prospective members, sell memberships, and complete necessary documentation.
  • Build strong relationships with members, helping them connect with each other and the YMCA.
  • Handle and resolve membership concerns, informing your supervisor of unusual situations or unresolved issues.
  • Apply YMCA policies and protocols related to member services or emergencies.
  • Perform other duties as assigned.

Work Environment and Physical Demands:

  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods and communicate using a computer and phone/smart device.
  • The employee frequently sits and reaches, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.

Qualifications:

  • 1 year of experience in serving customers, sales, or a related field.
  • Excellent relationship-building and problem-solving skills.
  • Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Certifications required within 30 days of hire: CPR/AED and First Aid.
  • 18 or older.


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