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Chief Program Director

2 months ago

Bronx, New York, United States Riverdale YM-YWHA Full time
Job Summary

Riverdale YM-YWHA seeks a strategic leader to become its Chief Program Officer (CPO). The CPO oversees program development, staff oversight, compliance with New York State and New York City licensing standards, as well as supervision of the programs in accordance with the policies and vision of the organization.

Key Responsibilities
  • Program Development: Lead department heads and directors in achieving delivery of high-quality programs.
  • Strategic Planning: Collaborate with the leadership team to ensure proper investments are made in programs that align with the mission and strategic goals.
  • Staff Oversight: Provide guidance and support to all department directors, staff, and volunteers through leadership, coaching, and positive role modeling.
  • Compliance: Ensure compliance with local and state regulations in early childhood education, camp, after-school, and all related educational programming.
  • Revenue Growth: Work with staff to develop revenue growth opportunities.
  • Customer Service: Ensure a high level of member and customer service across all programs.
  • Team Management: Supervise and mentor team to achieve customer satisfaction and communication with program users and members.
  • Program Evaluation: Support direct reports to create written program plans and communication strategy to members and participants.
  • Resource Allocation: Ensure all programs are adequately staffed to maintain excellence in quality and delivery.
  • Marketing: Collaborate with the marketing team in promoting varied programs offered under your supervision.
  • Fiscal Management: Oversee the annual budget of responsible departments to ensure fiscal goals are met.
Supervisory Responsibilities

The following departments report directly to the Chief Program Officer: Early Childhood Center, Family & Youth, Summer Day Camp, Older Adult Center, and offsite Older Adult programming, Volunteer Services, Sunday Farmers Market, Community Engagement, and other programs as assigned.

  • Leadership: Promote a culture of high performance and continuous improvement with a commitment to quality.
  • Guidance: Provide guidance and support to all department directors, staff, and volunteers through leadership, coaching, and positive role modeling.
  • Hiring and Training: Hire and oversee training and supervision of programmatic staff.
Other Duties and Responsibilities
  • Program User Support: Be responsive to program user needs and concerns working closely with the member experience team for timely response and troubleshooting as needed.
  • Communication: Communicate on a regular basis with and support the guidance and direction of the CEO.
  • Staff Meetings and Board Meetings: Attend staff meetings and board meetings.
  • Special Projects: Assist with special projects and community events as needed.
  • Agency Direction: Direct the activities of the agency in the CEO's absence.
Requirements
  • Education: B.S. or B.A. plus 7-10 years' experience in a leadership role related to program planning, development, implementation, and evaluation.
  • Experience: Prior experience in managing large teams.
  • Critical Thinking: Critical thinking and analytical skills.
  • Communication: Demonstrated effective written, verbal, and interpersonal communication skills.
  • Teamwork: Ability to work both independently and as part of a team.
  • Cultural Knowledge: Knowledge of Jewish culture and traditions is an asset.
  • Flexibility: Flexibility and willingness to work evenings and weekends.