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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Safran. As a key member of our customer-facing team, you will be responsible for ensuring seamless order processing and customer satisfaction.
Key Responsibilities- Process sales orders accurately and efficiently using our company's ERP system
- Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
- Validate entered order information by checking against customer purchase orders
- Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
- Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
- Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
- Coordinate customer complaint handling in cooperation with the department manager
- Educate internal customers and departments on customer characteristics in order to improve sales and profitability
- Proactively approach Safran customers to improve relationship
To be successful in this role, you will need:
- 4-5 years of data entry and customer service experience
- Intermediate skills in Microsoft Excel, PowerPoint, and Word
- Knowledge and understanding of basic ERP/MRP functions and applications
- High attention to detail with a demonstrated ability to meet deadlines
- Excellent problem solving and organizational skills
- Ability to manage multiple priorities and work cross-functionally
Safran is a global leader in aerospace and defense, with a commitment to innovation and customer satisfaction. We offer a dynamic and inclusive work environment, with opportunities for growth and development.
What We Offer- A competitive salary range of $33,600 - $52,800 USD
- A comprehensive benefits package, including health care, life insurance, and 401(k) savings plans
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
