Bank Operations Services Supervisor

7 days ago


US Westlake Village CA USA First Citizens Bank Full time
Job Title: Bank Operations Services Supervisor

At First Citizens Bank, we're seeking a highly skilled Bank Operations Services Supervisor to join our team. As a key member of our branch operations team, you will be responsible for ensuring the smooth operation of our branch locations, managing a team of service line associates, and providing exceptional customer service.

Key Responsibilities:
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • OR
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred Qualifications:
  • Bank Management or supervisory experience
  • Financial literacy, Knowledge of retail banking products and services, Operations management
What We Offer:

At First Citizens Bank, we offer a comprehensive benefits program, including customized offerings to support our associates and their families. Our benefits program is designed to meet our associates where they are in life. For more information, please visit our website.



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