Senior Client Service Associate Lead Teller

5 days ago


The Woodlands TX, United States Zions Bancorporation Full time
Job Title: Senior Client Service Associate Lead Teller

At Zions Bancorporation, we prioritize people and culture in everything we do. Our team of caring bankers supports the growth of businesses, families, and communities. We're seeking a Senior Client Service Associate Lead Teller to provide exceptional customer service at our Grogans Mill / The Woodlands financial center.

Key Responsibilities:
  • Review, monitor, and coordinate scheduling and workflow of Client Services Associates
  • Ensure Client Service Associates are in compliance with bank policies and procedures
  • Manage cash supply, order currency shipments as needed, and verify money shipped to branch/financial center
  • Open and close vault daily, control cash in vault, and distribute daily cash to Client Service Associates
  • Assist Branch Service Manager/Branch Manager in efficient daily operations of the branch/financial center
  • Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities
  • Explore, identify, and maximize cross-selling of bank products based on clients' needs
  • Review branch/financial center proof, Client Service Associates recap, and reporting
  • Resolve client concerns through direct personal action or referral to alternative branch or bank resources
  • Adhere to the bank's security policies while maintaining confidentiality of bank records and client information
  • Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals
Qualifications:
  • High school diploma or equivalent
  • 2+ years' experience in banking, cashiering, cash handling, balancing, customer service, or other directly related experience
  • Prior Teller experience preferred
  • Advanced knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking
  • Solid balancing and customer service skills
  • Meeting sales goals and/or sales referral goals experience preferred
  • Ability to cross-sell bank products based on client's needs
  • Strong attention to detail and time management
  • Proficient in advanced computer skills
  • Prior supervisory or management experience a plus
Benefits:
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products


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